Questions? We've got answers.

We dispatch every order within 48 hours on working days. Once shipped, delivery typically takes 3–7 business days depending on your location.

Yes, we currently ship pan-India. International shipping isn't available yet, but it's coming soon.

Once your order ships, you'll get tracking updates via SMS and WhatsApp. You can also check your order status anytime on our Track My Order page.

Yes — shipping is free on orders above ₹499. Orders below that carry a small flat shipping fee.

Some deliveries may require an OTP or signature for verification, so please keep your phone handy around the expected delivery window.

We accept all major cards, UPI, net banking and popular wallets through a secure, SSL-encrypted checkout.

Yes. All listed prices (MRP) are inclusive of GST — the price you see at checkout is the price you pay.

Absolutely. Every transaction is processed through a secure, encrypted payment gateway — we never store your card details.

Please report it within 48 hours of delivery with an unboxing video and photos of both the product and the outer shipping box. We'll arrange a replacement within 7 days.

For hygiene reasons, opened personal-care items can't be returned. Unopened products in original condition are eligible within our replacement window.

Approved refunds are processed within 5–7 business days to your original payment method.

Yes — orders can be cancelled free of charge any time before they're dispatched.

WhatsApp or email us with your order number, photos/video, and a brief description. We aim to respond within 2 working days, and approved returns get a free reverse pick-up.

Yes — every product is 100% chemical-free, made using traditional herbal recipes and time-tested methods, for external use only.

Yes, we recommend a patch test before first use since results can vary from person to person. Our products are cosmetics, not medicines, and aren't intended to diagnose, treat, cure or prevent any condition.

Because our powders and blends are made from natural ingredients, small batch-to-batch variation in colour and texture is completely normal — it's a sign of authenticity, not a defect.

Each product page includes simple step-by-step instructions. As a general rule: mix with water into a smooth paste, let it rest, apply, and rinse — exact timing varies by product, so check the "How to Use" section on the pack.

Yes — most of our powders are available in small Trial Pack sizes (80–100 gm), so you can try before committing to a larger pack.

We're a small team based in Charminar, Hyderabad, crafting herbal henna, powders, kohl and floral water rooted in traditional herbal wisdom.

Reach us on WhatsApp or phone at +91 94934 98763, or email sales@bioticherbals.com. We're online Mon–Sat, 10 AM–7 PM IST, and reply within 24 hours.

Yes — use code BIOTIC10 at checkout for 10% off your first order.